Shipping policy

We want to make sure you understand exactly how and when your order will arrive, so please read through this delivery policy carefully. We use Royal Mail as our trusted courier service for nationwide deliveries, and offer a special local fresh delivery service within Wolverhampton itself. All terms below apply to every order placed with us.

We deliver across the whole of the United Kingdom, including Mainland England, Wales, and Scotland, as well as Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, and the Channel Islands. Please note that deliveries to all cities and areas across the UK are made from Tuesday to Friday only — we do not deliver on Saturdays, Sundays, or UK Bank Holidays. Deliveries to more remote locations may take slightly longer than our standard estimated times, as Royal Mail requires extra time to reach these areas.

Local Fresh Delivery – Wolverhampton For customers based within Wolverhampton and its surrounding local areas, we offer fresh day delivery to ensure your items arrive in perfect condition and at their best quality. This service is designed specifically to keep products fresh, and you will be notified of the expected delivery window once your order is confirmed.

Once you have completed your purchase and payment has been confirmed, we will begin processing your order right away. Normally, processing takes between 1 and 2 working days. Working days are defined as Monday to Friday, excluding UK Bank Holidays. During busier periods such as holiday seasons, sales events, or peak times, processing may take a little longer, up to a maximum of 3 working days. As soon as your items are packed and handed over to Royal Mail, or prepared for local delivery, we will send you a confirmation email which includes your tracking number or delivery details, so you can follow the progress of your order every step of the way.

Delivery charges and services depend on the type of goods you order, their total weight, and your delivery location. For non-perishable items sent across the UK, we use Royal Mail’s standard and tracked services, with costs ranging from £4.99 up to £10.00 — the exact price is calculated automatically at checkout based on the total weight and your delivery address. These orders are sent via Royal Mail 2nd Class, 1st Class, or Tracked 48, and usually arrive within 2 to 4 working days from the date of dispatch, with deliveries taking place between Tuesday and Friday as stated. For perishable goods being sent outside Wolverhampton, we use only express delivery to ensure freshness and quality, with a fixed charge of £15.00. These orders are sent via Royal Mail Tracked 24 or Special Delivery, and must be placed before 2:00 PM Monday to Friday to qualify for delivery on the next available working day, which will fall between Tuesday and Friday. It is very important that someone is available to receive perishable items, as they cannot be left unattended for long periods.

Every order sent via Royal Mail includes a tracking number, which you can use to check the status of your delivery anytime through the Royal Mail website or mobile app. If no one is home to accept the parcel when it arrives, Royal Mail will leave a calling card explaining what has happened — they may leave the item in a safe place, hand it to a neighbour, or take it to your local Post Office for you to collect at a convenient time. For perishable items and local fresh deliveries within Wolverhampton, we strongly recommend using a delivery address where someone will be present during working hours between Tuesday and Friday to avoid any issues with freshness or collection.

While Royal Mail works hard to meet their delivery targets, delays can occasionally happen due to high demand, severe weather, transport issues, or public holidays. For non-perishable items, please allow up to 7 working days from the date of dispatch before contacting us regarding delays. For perishable items and local fresh deliveries, please let us know immediately if your order has not arrived by the end of the expected delivery day within the Tuesday to Friday window. If your parcel arrives damaged or items are missing, please report this to us within 3 working days of the expected delivery date, and we will raise an investigation with Royal Mail or arrange a resolution locally, including a replacement or full refund where applicable.

This policy complies fully with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. If your order is significantly delayed or fails to arrive within a reasonable time, you have the right to cancel your order and receive a full refund.

If you have any questions about delivery, please get in touch with us:  Phone: +44 7721 500940  Email: irishtreats1@gmail.com